Terms of service

TERMS OF SERVICE – HEALIA

Welcome to Healia! The terms “we”, “us” and “our” refer to Healia. We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated online shopping experience (the “Services”).

These Terms of Service (“Terms”) set out your rights and responsibilities when using our website, purchasing our products, or otherwise engaging with us. By accessing or using our Services, you agree to be bound by these Terms, along with our Privacy Policy and Refund Policy. If you do not agree, you must not use our Services.

1. ELIGIBILITY & ACCOUNT

You must be at least 18 years old (or the age of majority in your country) to use our Services. If you create an account, you agree to provide accurate, complete and up-to-date information. You are responsible for keeping your account details safe and for any activity under your account.

2. OUR PRODUCTS

We make every effort to display our products accurately, but colours, sizes and appearances may vary depending on your device settings.
We reserve the right to:

  • Change product descriptions, prices, or availability without notice.

  • Limit sales of our products to any person, region or jurisdiction.

  • Discontinue any product at any time.

3. ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase. We reserve the right to accept or reject your order for any reason. Orders are only accepted once payment is processed and you receive an order confirmation.

You agree that all purchases are for personal use only and not for resale. All orders are subject to our Refund Policy.

4. PRICES & PAYMENT

Prices are listed in GBP (£) and include VAT where applicable. Shipping costs are calculated at checkout.
We reserve the right to change prices or promotions at any time.
You must ensure payment details are correct and that you are authorised to use the chosen payment method.

5. SHIPPING & DELIVERY

We aim to dispatch orders promptly, but delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers, customs, or events beyond our control.
Risk in the goods passes to you once the order is delivered to your address.

6. RETURNS & REFUNDS

Our returns and refunds are governed by our Refund Policy, available on our website.

7. HEALTH & WELLNESS DISCLAIMER

Our magnesium sprays and wellness products are designed for topical use to support general wellbeing. They are not intended to diagnose, treat, cure or prevent any medical condition.

  • Always follow the directions for use on the label.

  • If you are pregnant, breastfeeding, have a medical condition, or are taking medication, consult your GP before use.

  • Discontinue use if irritation occurs.

  • Individual results may vary.

8. INTELLECTUAL PROPERTY

All content on our website – including text, images, logos, and product descriptions – is the property of Healia and protected by copyright, trademark and other intellectual property laws.
You may not use, copy, or reproduce any content without our written permission.

9. THIRD-PARTY SERVICES

Our store is hosted by Shopify. While Shopify enables our e-commerce platform, your purchase is made directly with Healia. Shopify is not responsible for our products or any issues arising from your purchase.

Our Services may include links to third-party websites. We are not responsible for the content or services provided by these third parties.

10. PROHIBITED USES

You must not use our Services:

  • For any unlawful purpose.

  • To infringe our intellectual property or that of others.

  • To submit false or misleading information.

  • To interfere with or bypass the security of our Services.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental or consequential damages arising from the use of our Services or products.

  • Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. INDEMNITY

You agree to indemnify and hold harmless Healia, our employees, partners and service providers from any claim or demand arising from your breach of these Terms or misuse of our Services.

13. GOVERNING LAW

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

14. CHANGES TO TERMS

We may update these Terms from time to time. Changes will be posted on this page with the date updated. Continued use of our Services after changes are posted constitutes your acceptance of the new Terms.

15. CONTACT INFORMATION

HEALIA
Email: SALES@HEALIA.CO.UK
Business Address: 20-22 Wenlock Road