Refund policy

HEALIA Returns & Refunds Policy

We want you to feel confident in your purchase and satisfied with your Healia product. If for any reason you are not happy with your order, our returns policy is designed to be simple and fair.

Returns

You have 30 days from receiving your order to request a return. To be eligible, your item must:

  • Be unused, unopened, and in its original sealed packaging (due to hygiene and safety regulations for personal care products).

  • Be in the same condition you received it.

  • Include proof of purchase (receipt or order confirmation).

To start a return, email us at SALES@HEALIA.CO.UK with your order number and reason for return. We will provide you with a return shipping address and instructions. Please do not send items back without first contacting us, as we cannot accept unapproved returns.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives and contact us immediately if an item is defective, damaged, or incorrect. We will arrange a replacement or refund at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used personal care products (including magnesium sprays).

  • Perishable goods, custom or personalised items, sale items, or gift cards.

Exchanges

If you wish to exchange an item, the quickest way is to return your original item (if eligible) for a refund and place a new order.

EU Customers – 14 Day Cooling-Off Period

If your order is being shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason, provided the product is unused, unopened, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at SALES@HEALIA.CO.UK